This Limited Warranty is provided by Labib Solutions LLC, which operates Physical Phones (physicalphones.shop).
Every Physical Phone is covered by a 90-Day Limited Warranty against defects in materials and workmanship, for 90 days from the date of delivery.
What is covered
If your Physical Phone stops working as intended within 90 days of delivery because of a defect in materials or workmanship, we will repair or replace it at no cost to you, or refund the purchase price if a replacement is not available. We cover shipping both ways on approved warranty claims.
What is not covered
- Damage from drops, spills, misuse, modification, or normal wear and tear.
- Cosmetic marks that do not affect how the phone works.
- Batteries or cables that have been damaged by third-party chargers or adapters outside the recommended 5V standard.
- Phones purchased from anyone other than physicalphones.shop.
Damaged, defective, or incorrect on arrival
If your phone arrives damaged, defective, or incorrect, email info@physicalphones.shop within 7 days of delivery with your order number and a photo or short video of the problem. Inside that window we will replace it or issue a full refund, and we cover shipping both ways.
How to make a claim
- Email info@physicalphones.shop with your order number.
- Describe the problem and include a photo or short video if you can.
- We will reply with next steps. Please do not send anything back before we ask you to.
The warranty is separate from our returns policy. For returns, cancellations, and refunds, see the Help Center.